Technician-led
A technician looks at how your system actually runs before anything gets recommended. Our techs don't rely on commission, so the customer always comes first.
New Caney, Roman Forest & Tavola · Home AC & Heat Pumps
AC Repair & HVAC Service in New Caney, TX
Velocity Air A/C & Heating is a family-owned, Class A licensed HVAC contractor based in Tomball & Spring, Texas, and New Caney is part of its Greater Houston service area. It repairs home AC and heat pump systems in New Caney and Roman Forest, and when a system is worn out, it plans and installs a complete replacement.
- Class A Licensed & Insured
- No Tonnage Limits
- Technician-Led
- Emergency Response Available
Serving New Caney from Tomball & Spring
Velocity Air isn’t based in New Caney. We’re based in Tomball & Spring, Texas (here’s our page on HVAC service in Spring), and New Caney is part of the Greater Houston area we work in, Roman Forest and Tavola included. We’ll give you a realistic arrival window when you call.
West of New Caney, see our page on HVAC service in Porter. To the south, see HVAC service in Kingwood.
Velocity Air is a family-owned, father-and-son business: Larry Hough is Owner and Stefin Hough is President. We’re Class A licensed and insured (TACLA153648C). Call (832) 589-0813 and you talk directly with our team. Hours: Open 24 hours, Monday–Saturday. Closed Sunday.
- New Caney
- Roman Forest
- Tavola
AC and heat pump repair
A heat pump does double duty: it cools in summer and heats in winter, so when it struggles you feel it in both seasons. Whether you have a heat pump or a straight AC, we find the root cause by testing the system under load: airflow, electrical, refrigerant and controls.
Then we explain what failed and why, in plain words, and give you clear options before any work starts. If a repair is a bad bet, we’ll say so. If it’s the right call, we’ll say that too.
Weighing a heat pump against gas heat? Our article on gas or electric heat in Houston walks through the choice.
- Heat pump running but not keeping up
- AC blowing warm air
- Ice on the outdoor unit or the lines
- System that won’t start, or starts and stops
Recent work in New Caney
In July 2025 we replaced a complete heat pump system in a New Caney home, including new copper refrigerant lines and a line-set cover.
New refrigerant lines belong to the last of our four replacement steps, the craftsman install: clean lines, correct charge, airflow verified. Here’s how we plan a system replacement.
When replacement makes more sense
We plan the change — we don’t sell it. When a system is worn out, patching it again rarely serves you, and we’ll tell you plainly when we think that’s where things stand. Replacement then follows four steps, and you decide at each one.
01
Evaluate
How the old system runs, its repair history, and its fit for the house.
02
Size it
Matched to the home’s actual load, not guessed from the old unit.
03
Options
Plain choices with the scope of each laid out. Options, not a pitch.
04
Install
A craftsman install: clean lines, correct charge, airflow verified.
Velocity Care maintenance
Ask about our Velocity Care maintenance plan, with a spring cooling visit and a fall heating visit each year, when you call about your New Caney home.
How we work
Plain language
What we found and what it means, in words that make sense.
Options before work
You see the choices first. No work starts until you say yes.
When you’re ready, request service in New Caney or call (832) 589-0813.
New Caney HVAC FAQ
Do you work in New Caney? You’re based in Tomball & Spring.
Yes. Velocity Air A/C & Heating is based in Tomball & Spring, Texas, and New Caney is part of the Greater Houston area we work in. We’re a family-owned, Class A licensed and insured contractor (TACLA153648C), and we’ll give you a realistic arrival window when you call.
Do you cover Roman Forest, Tavola and the rest of New Caney?
Yes. We work across New Caney, including Roman Forest and Tavola. If you’re not sure about your street, call (832) 589-0813 and ask.
My heat pump isn’t keeping up. Is it the unit, or something else?
It could be either. We test the system under load and check airflow, electrical, refrigerant and controls, because a heat pump that can’t keep up isn’t always a failing unit. Then we explain what we found and what your options are.
When it’s time to replace, what does a full system replacement include?
It can include the outdoor unit, the indoor unit, refrigerant lines where they’re needed, and the setup and checks that finish the job. It follows our four steps: evaluate the old system, size the new one to the home’s load, lay out the options, then a craftsman install.
How often should my system be serviced, and do you offer a maintenance plan in New Caney?
Twice a year works well: once before cooling season and once before heating season. Our Velocity Care plan is built around those two visits. Call (832) 589-0813 to check scheduling for your part of New Caney.
What are your hours?
We’re open 24 hours Monday through Saturday, closed Sunday. Call (832) 589-0813 to set up a visit.
Request service in New Caney
Send a service request or call (832) 589-0813 to talk with our team. Class A licensed, TACLA153648C.