Many organizations have a maintenance program, but few have a risk management program - these are not the same thing. A maintenance program asks if preventative maintenance is done, repairs are completed, refrigerant levels are checked. Good questions, but they focus on the condition of equipment. Operational risk asks "if this equipment became unavailable tomorrow what would happen to the business." Changing the question you ask changes the lens through which you priori

Every facility experiences HVAC problems. The difference between high-performing facilities and those constantly dealing with emergencies isn't whether equipment breaks. It's how prepared the organization is before it does. Some organizations spend their year reacting. Other organizations build systems that help them identify trends, reduce risk, and make better decisions long before equipment reaches a crisis point. Which type of organization are you?