Many organizations have a maintenance program, but few have a risk management program - these are not the same thing. A maintenance program asks if preventative maintenance is done, repairs are completed, refrigerant levels are checked. Good questions, but they focus on the condition of equipment. Operational risk asks "if this equipment became unavailable tomorrow what would happen to the business." Changing the question you ask changes the lens through which you priori

When most people think about an expensive HVAC failure, they picture a compressor, a rooftop unit, or an entire system needing replacement. Those repairs can be costly, but they are not always the failures that have the greatest impact on the business. Many times the most disruptive HVAC failure begins with something small: a control board, variable frequency drive, motor, sensor, actuator, contactor, or another critical component. Not too expensive, but costly if you have t